Tag Archives: Review

Outback Steakhouse

Outback Steakhouse, Huguenot Rd. & Robius Rd. Chesterfield, Virginia

Outback Steakhouse

We have visited this location on a few occasions, and they seem not to understand Gluten Free. More than once our gluten free burger has been brought out on a bun, requiring the entire meal to be replaced.

On 4/14, we ordered Outback using Midlothian Delivered. After our driver waited for an hour and twenty minutes, which is inexcusable on most nights and even more ridiculous on a Monday, our order was brought out and wrong. Our driver instructed the server if there is any chance the Gluten Free burger touched a bun, it needs to be remade. And, back the burger went. At least our driver, Ryan, knows about cross contamination. After another twentyfive minutes of waiting, the food was brought back out.

Let’s just skip the rest of the issues we had with our order, and move on to the following email sent to Outback, using their online contact form a couple of days later.

Hi,
I am writing due to repeated failures in your staff to understand how to create a safe gluten free meal. I have had multiple experiences where my gluten free burger was brought out to me on a bun. The Huguenot Road location is the location where this happens the most.
I am aware that your establishment has worked with the Gluten Intolerance Group (GIG) to create a gluten free menu. I thought that adequate staff training was included in that GIG approved status.
My experience last night could have made me very ill.
I ordered Outback for my family through a great local delivery service Midlothian Delivered. The driver is well experienced with gluten free and saved me from getting ill.
He arrived at Outback and placed our order. After an hours wait for our food to be ready, he checked to make sure the order was right before leaving your establishment. He quickly realized that some of the burgers had the wrong toppings on them including my gluten free meal. He had to force the server to admit that my burger had at one point been on a bun and been taken off of it. The driver then explained again the seriousness of celiac and our food got remade. I ended up with a meal that was safe for me and I did not end up with any ill effects. If it had not been for that very knowledgeable driver for my delivery service, I would have been ill for up to 3 weeks from that one burger. Your staff really needs to understand the seriousness of this illness and understand the procedures for preparing a gluten free meal. If this can not be done please consider discontinuing your gluten free menu until it can be safely consumed on a regular basis.
I will be contacting the GIG about the multiple failures at that location ad maybe they can offer some staff retraining.
I ended up waiting a total of about 2 hours for our meal to arrive. That was not the fault of our delivery service. That was the fault of your restaurant directly.
I would like to also note that the others I ordered for were very unhappy with their meals as well. The bacon on the burgers was under cooked and two of the meals burgers had less that 6 french fries with them.
I previously enjoyed dining at Outback about once every two weeks. I will be discontinuing eating there from now on. My health is much more important than a juicy burger.
Thanks!
Laurie
https://www.mygfgirlfriend.com

A few days later, we had zero response from Outback; so, we tweeted them as well. As of this posting, we have still heard nothing. A “Gig Approved” restaurant, with a customer who had an issue, and Outback will not even respond. Sad, Outback, sad.

One last thing. This was my (Alan’s) and my dad’s meals. Have you ever seen so many fries in your life [sarcasm]. If you want a great burger and fries, and safe service, head to Five Guys. There locations do it right and faster than we can write their reviews.

Rating by Alan Cook: 0.5 stars
1/2

San-J-Mongolian-Giveaway-Pin-It

Pin It To Win It Contest Giveaway ~ San-J Gluten Free Mongolian Sauce

We love San-J products. When I found out that San-J is manufactured right outside of Richmond, I was even more excited about their products. San-J makes a variety of delicious gluten free sauces, that I use often. Their new Mongolian Sauce is fantastic. Mongolian restaurants are a haven for cross contamination due to the large shared grills everything is cooked on.  Now you can have the great taste of Mongolian in your own home. We had a blast cooking up our Mongolian style meal. It was so good we put together a quick Gluten Free Mongolian Beef and Vegetables Recipe just for you!

Now, we’re giving away a FREE bottle of San-J’s Mongolian sauce for you to try! It’s easy! Simply Pin the contest photo and one of our recipes to any health or food related board on pinterest! Don’t have pinterest or simply want more easy entries? Complete any of the other items below for additional entries! You can gain multiple enteries each day.

This contest runs from 1/25/2014 to 2/25/2014 Winner will be announced the week following 2/25/2014. Winner will be notified by email. Winner will have 7 days to claim their prize or the prize forfeits and another winner will be picked.

By entering this contest you agree to our terms and conditions.

Enter San-J Pin It To Win It Contest Here

 

Dunkin Donuts Gluten Free Donut

The “Skinny” On Dunkin Donuts Gluten Free Donut And Muffin

Facebook is overflowing with stories of the new gluten free Dunkin Donuts Cinnamon Sugar Donut and Blueberry Muffin that will be rolling out over the next year across the good old USA. I have done a bit of research and found out the nutrition information and ingredients on these not so skinny prepackaged sweet treats. Continue reading

Nona Lim Red Lentil Soup

Nona Lim Red Lentil Soup Review

I recently won another Facebook Contest. This one was for a four pack of Nona Lim Soups. I received an email from Nona Lim asking if I had any questions before they send them out. I had noticed the Zucchini Soup contained corn and I asked if they were thinking about sending that one. I told them they could give it to another winner who could eat it or just leave it out of the prize. They quickly responded and said they would send a different soup for me to try. I was very pleased with their level of customer service and I hadn’t even received my prize yet. Continue reading

Envirokids Berry Blast Crispy Rice Bar

Nature’s Path Envirokids Berry Blast Crispy Rice Bar Review

While on vacation Alan and I took an impromptu detour to the gluten free expo in Washington Dc. It was a blast. We got a ton of brochures, coupons, and samples of granola bars and cookies, and other snacks great for throwing in a bag on the go. The highlight of the event for me was the hot food samples. Mostly area restaurants that had gluten free fare. There was everything from beer, to eggplant lasagna, to gourmet soups, and gluten free decadent truffles. I still felt a bit left out due to me having to ask if there was corn in whatever sample before I tried it. I found I could eat the samples from quite a few of the tables. Continue reading