Update: Scott at Mellow Mushroom contacted me today. “As for the gluten free pizza, it sounds like the pizza wasn’t fully cooked. Every shift over the next couple of days will be making two gluten free pizza’s, one under cooked and one cooked properly, and will have the staff sample and see for themselves the difference. Hopefully this will stress the importance of properly cooking gluten free pizzas.” I have been offered a gift certificate to try again. In fairness to the company, my family will be revisiting the location soon using the certificate. I will post an update to this review at that point based on the quality of food and service.Update 7/29/2013:
My family revisited Mellow Mushroom around 5 pm on a Monday evening. I was given a gift card by the management that paid for this meal. The staff was very pleasant and accommodating and our meal was well prepared and tasty. The gluten free pizza was cooked correctly this time and it made a huge difference in the texture and flavor. Like I said in my original review, I had eaten at the Raleigh NC location and had a great meal. I expected that the underdone pizzas, order mix ups, and hurried staff at the Richmond location during our first visit was due to the time of day and day of the week we came as well as the newness of the location. If you would like to enjoy a gluten free pizza with your buddies the pizza at Mellow Mushroom is good. The toppings are fun and flavorful, and the crust when properly cooked is a crispy, thin, and tasty. The regular pizzas were a hit with my parents both times as well.